What it means to be a “PeopleSoft Contact”

posted Sep 15, 2017, 3:56 PM by Peyri Herrera
The CRC maintains a database of “PeopleSoft Contacts” for each organization. Some people are flagged as HCM Contacts, some as Finance Contacts, and some for both. Additionally, some employees are flagged as Primary Contacts; these are the main points of contact within your organization for HCM and Finance.

Here is a sample list of contacts for a district:
Contact List

What it means to be a contact:
  • You are authorized to contact the CRC for Help Desk support. Either create an online ticket using HEAT Self-Service (preferred) or call 800-289-1500. NOTE: In the case that you need to escalate an issue, please email bthiss@sdcoe.net (Barbara Thiss, CRC Supervisor) and provide the ticket #.

  • You will receive email announcements that you will read and distribute/disseminate to staff as needed. The CRC will email you information about updates, system downtime, tips/tricks, new functionality, trainings and workshops, and so on. These announcements will come from crc@sdcoe.net – this mailbox is for outgoing communications only. Anyone who wants to view the announcements can go to the CRC Announcements page at http://crc.sdcoe.net/announcements/peoplesoftnews.

  • You provide PeopleSoft support to your district staff. 
Please note that the CRC doesn’t maintain an email distribution list. The staff designated as PeopleSoft Contacts receive email announcements and can forward the information to those necessary within your organization. A contact might want to set up a rule in his or her email account where messages from crc@sdcoe.net are automatically forwarded.

All other PeopleSoft users can go to the Announcements page to read announcements; they can also set up an RSS feed if desired. Here are the two links:
If you are a Primary Contact and would like to review your list of PeopleSoft Contacts, please email pherrera@sdcoe.net (Peyri Herrera, CRC Director).