Third Thursday Demo (03/21/19): How to Use the New SDCOE Service Portal

posted Mar 11, 2019, 1:44 PM by Peyri Herrera
Third Thursday Demo

Please join us on Thursday, March 21 at the Third Thursday Demo to learn how to use the new SDCOE Service Portal coming Wednesday, March 27! (REGISTER HERE)

We will show you how to:
  • Log in to the SDCOE Service Portal at
  • Search the knowledgebase
  • Enter a new ticket
  • Interact with your tickets (message the agent, check the status, export)
Audience: This session is recommended for anyone who currently uses HEAT Self-Service.

Date/Time: Thursday, March 21, 2019 from 10:00-11:00 am (The demo is scheduled for 1 hour but will probably be about 30 minutes)

Registration: Registration is required. Upon registration, look for an email from “Zoom SDCOE CRC” ( with connection information.

Can’t join us live? This session will be recorded and available for playback on our Third Thursday webpage at