SDCOE Service Portal: Which training is right for me?

posted Feb 27, 2019, 12:14 PM by Peyri Herrera   [ updated Feb 27, 2019, 12:14 PM ]
SDCOE Service Portal EBS Logo

EBS is offering a variety of options for you to receive training for the new SDCOE Service Portal that will go live on March 27, 2019.
  • Recommended for anyone who enters a ticket: Job Aid, Third Thursday Demo 3/21, Online Live Training 3/27
  • Recommended for Primary PeopleSoft Contacts and “HEAT Point People”: Hands-On Training on 3/12 or 3/22Ideally 1-2 people per district
  • Please refer to this list of ServiceNow training options for more details. 
Registration for hands-on training is open now using GSMU. For help with registration, please email Lori Free-Trout (

Please look for a future announcement with registration information for the March Third Thursday and online live training on the day of Go Live.