SDCOE Service Portal: District Demos on Feb 28, Mar 1, and Mar 22

posted Feb 27, 2019, 12:10 PM by Peyri Herrera
SDCOE Service Portal EBS Logo

SDCOE’s Integrated Technology Services division is moving to the ServiceNow platform for many of its services, including Educational Business Systems (EBS), Student Information Systems, networking, and more. This unified solution will make processes more user-friendly and efficient, saving districts and schools time and money. As part of this initiative, EBS will be moving from the HEAT ticket system to ServiceNow on Wednesday, March 27, 2019.

To learn more, please join us at an upcoming 90-minute SDCOE Service Portal “District Demo” – here’s what you can expect:
  • Presentation by Peyri Herrera and Anthony Rodgers
  • Discussion on why are we transitioning from HEAT to ServiceNow
  • Discussion on the types of tickets you can enter
  • Demonstrations of the new Service Portal: How to submit a ticket, how to use the knowledgebase
  • Q&A time
  • An update from Dr. Mark Zecca, EBS Executive Director
OPTION 1: Thu, February 28, 2019 from 9:00-10:30 am - LINDA VISTA (SDCOE)
SDCOE, 6401 Linda Vista Rd, San Diego CA 92111 in the Learning Labs

OPTION 2: Fri, March 1, 2019 from 9:00-10:30 am - NORTH COUNTY COASTAL (CARLSBAD UNIFIED)
Carlsbad District Office, 6225 El Camino Real, Carlsbad CA 92009 in the Resource Training Room

OPTION 3: Fri, March 22, 2019 from 1:30-3:00 pm - SOUTH COUNTY (CHULA VISTA ELEMENTARY) 
Chula Vista District Office, 84 East J St, Chula Vista CA 91910 in the Board Room

Thank you to Carlsbad Unified and Chula Vista Elementary for hosting these all-district events! For help with registration, please email Lori Free-Trout (lfreetrout@sdcoe.net).