Please mark your calendar! Wed, March 27 is the first day to use the new SDCOE Service Portal (no more HEAT)

posted Mar 11, 2019, 1:42 PM by Peyri Herrera
http://crc.sdcoe.net/projects/servicenow

EBS will be moving from the HEAT ticket system to the SDCOE Service Portal (ServiceNow) on Wednesday, March 27, 2019. All existing HEAT users will automatically have accounts created (no action needed), and any active HEAT tickets as of March 26 will be moved to the SDCOE Service Portal. We will be sending each district’s Primary PeopleSoft Contacts the Excel files of your HEAT ticket history in case you have a need to retrieve the information from your closed tickets.

URL: https://service.sdcoe.net

Please log into HEAT Self-Service and look at the home page to retrieve your temporary password that has been issued to you.

Wednesday, March 27, 2019 will be your first day to enter support tickets using the SDCOE Service Portal at https://service.sdcoe.net.

Tuesday, March 26, 2019 will be your final day to use HEAT Self-Service to enter a new support ticket. (However, you will have until April 30 to log into HEAT Self-Service to look up a previously entered ticket.)

Directions:

Getting Started Worksheet and Directions (2 pp.)
Getting Started Video – Go to http://crc.sdcoe.net/projects/servicenow

Online Training (Live) on March 27:

Online Training for SDCOE Service Portal (4 sessions throughout the day). No registration required.

Session Times:
  • 9:00-9:20 am
  • 11:00-11:20 am
  • 1:00-1:20 pm
  • 3:00-3:20 pm
To join on March 27 (no registration required, please mute your phone line):
Go to https://sdcoe.zoom.us/j/841697782
Dial 669-900-6833
Meeting ID: 841 697 782

For questions about the project, please visit http://crc.sdcoe.net/projects/servicenow or email Peyri Herrera (pherrera@sdcoe.net)