Please join us at ServiceNow District Demos and Training Sessions for PeopleSoft Contacts in Feb & Mar 2019!

posted Jan 31, 2019, 5:29 PM by Peyri Herrera   [ updated Feb 26, 2019, 11:49 AM ]
ServiceNow EBS Project

SDCOE’s Integrated Technology Services division is moving to the ServiceNow platform for many of its services, including Educational Business Systems (EBS), Student Information Systems, networking, and more. This unified solution will make processes more user-friendly and efficient, saving districts and schools time and money. As part of this initiative, EBS will be moving from the HEAT ticket system to ServiceNow on Wednesday, March 27, 2019. The purpose of this announcement is to tell you more about demos you can attend and ServiceNow training opportunities.

DISTRICT DEMOS

The EBS Team would like to invite you to a ServiceNow District Demo to share with you a preview of ServiceNow that PeopleSoft Contacts will start using at the end of March. We will review why we are transitioning from HEAT to ServiceNow, then demo how to submit a support ticket and how use the Knowledgebase (KB). There will be time for questions and answers. Dr. Mark Zecca, EBS Executive Director, will also provide an update. Please click a link below for details and registration.

TRAINING

In addition to the district demos, EBS is offering a variety of options for you to receive training, including job aids, hands-on training in the classroom, a live demo (March Third Thursday), and online live training on the day of Go Live. Please refer to all ServiceNow training options to find the training that is right for you.
ServiceNow Training Options

We are pleased to announce that registration for the hands-on training sessions is now open.
  • ServiceNow Hands-On Training - SAN MARCOS (NCREC) Tue, March 12, 2019 from 9:30-10:45 am – Recommended for “PRIMARY PeopleSoft Contacts” and "HEAT Point People"

  • ServiceNow Hands-On Training - LINDA VISTA (SDCOE) Fri, March 22, 2019 from 9:30-10:45 am – Recommended for “PRIMARY PeopleSoft Contacts” and "HEAT Point People" (2/26 update - date changed from March 20 to March 22)
Please look for a future announcement with registration information for the March Third Thursday and online live training on the day of Go Live.


Have questions? For help with registration, please email Lori Free-Trout (lfreetrout@sdcoe.net). Please email Peyri Herrera (pherrera@sdcoe.net) with any questions or comments about the transition from HEAT to ServiceNow. For the most current information about the ServiceNow Project for EBS, please refer to http://crc.sdcoe.net/projects/servicenow. As questions come in, we will post FAQs at that location.