HEAT Users: Starting Wed, 03/27/19, please use the SDCOE Service Portal at https://service.sdcoe.net to submit a support ticket for PeopleSoft

posted Mar 20, 2019, 11:28 AM by Peyri Herrera
SDCOE Service Portal

SDCOE’s Integrated Technology Services division is moving to the ServiceNow platform for many of its services, including Educational Business Systems (EBS), Student Information Systems, networking, and more. This unified solution will make processes more user-friendly and efficient, saving districts and schools time and money. As part of this initiative, EBS will be moving from the HEAT ticket system to the SDCOE Service Portal (ServiceNow) on Wednesday, March 27, 2019. All existing HEAT users will automatically have accounts created (no action needed), and any active HEAT tickets as of March 26 will be moved to ServiceNow. We will be sending each district’s Primary PeopleSoft Contacts the Excel files of your HEAT ticket history in case you have a need to retrieve the information from your closed tickets.

DIRECTIONS

Getting Started Worksheet and Directions (2 pp.) “CHEAT SHEET” 

SDCOE Service Portal User Guide v1.0.pdf (11 pp.)


You will log in with your email address as the user name. You can retrieve your temporary password by logging into HEAT Self-Service – look on the main page.

You can log in prior to March 27 but please do not submit a new ticket until March 27. Please remember the password that you create at your first login!

UPCOMING EVENTS

To learn more about the SDCOE Service Portal, there are 4 upcoming events:
For questions about the SDCOE Service Portal Project for EBS, please email Peyri Herrera (pherrera@sdcoe.net).