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PeopleSoft Announcements

News and announcements regarding PeopleSoft HCM (Human Capital Management) and PeopleSoft Finance.

HEAT Users: Starting Wed, 03/27/19, please use the SDCOE Service Portal at https://service.sdcoe.net to submit a support ticket for PeopleSoft

posted Mar 20, 2019, 11:28 AM by Peyri Herrera

SDCOE Service Portal

SDCOE’s Integrated Technology Services division is moving to the ServiceNow platform for many of its services, including Educational Business Systems (EBS), Student Information Systems, networking, and more. This unified solution will make processes more user-friendly and efficient, saving districts and schools time and money. As part of this initiative, EBS will be moving from the HEAT ticket system to the SDCOE Service Portal (ServiceNow) on Wednesday, March 27, 2019. All existing HEAT users will automatically have accounts created (no action needed), and any active HEAT tickets as of March 26 will be moved to ServiceNow. We will be sending each district’s Primary PeopleSoft Contacts the Excel files of your HEAT ticket history in case you have a need to retrieve the information from your closed tickets.

DIRECTIONS

Getting Started Worksheet and Directions (2 pp.) “CHEAT SHEET” 

SDCOE Service Portal User Guide v1.0.pdf (11 pp.)


You will log in with your email address as the user name. You can retrieve your temporary password by logging into HEAT Self-Service – look on the main page.

You can log in prior to March 27 but please do not submit a new ticket until March 27. Please remember the password that you create at your first login!

UPCOMING EVENTS

To learn more about the SDCOE Service Portal, there are 4 upcoming events:
For questions about the SDCOE Service Portal Project for EBS, please email Peyri Herrera (pherrera@sdcoe.net).

REMINDER – Demo tomorrow at 10 am: “How to Use the New SDCOE Service Portal” (No more HEAT)

posted Mar 20, 2019, 11:05 AM by Peyri Herrera

SDCOE Service Portal

The March 2019 Third Thursday Demo for the new SDCOE Service Portal is from 10:00-11:00 am tomorrow, March 21. We will show you how to log in to the SDCOE Service Portal at https://service.sdcoe.net, search the knowledgebase, enter a new ticket, and interact with your tickets (message the agent, check the status, export). This session is recommended for anyone who currently uses HEAT Self-Service.

Currently 21 people from these 14 organizations are registered: Alpine, Cajon Valley, Carlsbad, Fallbrook Elementary, Grossmont, La Mesa-Spring Valley, National, Oceanside, Poway, San Ysidro, SDCOE, Solana Beach, South Bay, and Sweetwater.

For more details and the link to register, please see this announcement.

FIXED: PeopleSoft Finance process results are now posting

posted Mar 20, 2019, 10:40 AM by Barbara Thiss

As of 10:15 am today, PeopleSoft Finance process results are now posting. We are working on posting the Not Posted processes that were done earlier.

Thank you for your patience as this was being resolved.

PeopleSoft Finance processes complete successfully, but results aren't being posted (show Not Posted status)

posted Mar 20, 2019, 10:00 AM by Barbara Thiss

Around 9:00 am this morning, PeopleSoft Finance processes complete successfully, but results aren't being posted (show Not Posted status). This is similar to what we encountered yesterday, 03/19/19. We have reported this issue to the technical team. We will let you know when this is resolved

If you are in urgent need of results, you can schedule the results to be emailed to you.

Directions:

On the Process Scheduler Request window (where you select run date, format, etc.), set Type = Email and select the desired format (like XLS or PDF). When you click OK, this will email the output to the email address associated with your PeopleSoft User account.

Changing Process Scheduler format

FIXED: PeopleSoft Finance process results are now posting

posted Mar 19, 2019, 3:04 PM by Peyri Herrera

As of 3:00 pm today, PeopleSoft Finance process results are now posting. Thank you for your patience as this was being resolved.

UPDATE: PeopleSoft Finance processes not posting on 3/19/19

posted Mar 19, 2019, 12:15 PM by Peyri Herrera

We are still working on resolving the issue of PeopleSoft Finance process results not posting.

If you are in urgent need of results, you can schedule the results to be emailed to you. On the Process Scheduler Request window (where you select run date, format, etc.), set Type = Email and select the desired format (like XLS or PDF). When you click OK, this will email the output to the email address associated with your PeopleSoft User account.

Process Scheduler

You are no longer locked out of HCM/ESS (03/19/19)

posted Mar 19, 2019, 9:43 AM by Barbara Thiss

You are no longer locked out of HCM and ESS. The Payroll distribution process is not yet complete. Please hold off on running PEDR reports until notified.

Time Administration Process to Remain ‘On Hold’ during start of Payroll Distribution:

In an effort to improve process performance during payroll distribution, TL_TIMEADMIN will remain on hold. It will resume after Encumbrances are completed. Watch for announcement of Payroll Distribution Status 2.

Approved Entries made to the timesheet will be processed into payable time when TL_TIMEADMIN is resumed. We expect the impact to timesheet entries to be minimal as the process will be resumed well in advance of the scheduled off-cycle.

PeopleSoft Finance processes complete successfully, but results aren't being posted (show Not Posted status)

posted Mar 19, 2019, 9:40 AM by Peyri Herrera

Starting at about 8:30 am today, March 19, 2019, PeopleSoft Finance processes complete successfully, but results are not being posted (show Not Posted status). We have reported this issue to the technical team. We will let you know when this is resolved.

EBS is temporarily “holding” all HCM queries scheduled to run during Payroll

posted Mar 18, 2019, 12:22 PM by Barbara Thiss   [ updated Mar 18, 2019, 12:23 PM ]

At 5:00 tonight, EBS will temporarily “hold” HCM queries scheduled by users to prevent interference with payroll processing. These queries will resume their regular schedules on Tuesday, March 19, 2019 after payroll is confirmed. Any additional queries that are scheduled during Payroll will also be put on hold.

Related announcement: Suspension of nightly HCM processes during payroll processing and distribution (posted 8/15/18)

All users will be locked out of PeopleSoft HCM and Employee Self-Service (ESS) on Mon, 03/18/19 at 5:00 pm

posted Mar 18, 2019, 12:20 PM by Barbara Thiss

At 5:00 pm tonight, Monday, March 18. 2019, all users' access to PeopleSoft HCM and ESS (Employee Self-Service) will be removed until payroll is confirmed, typically through the middle of the next day. This means you will not be able to access HCM or ESS during this time. You will have access to the system once payroll is confirmed. We will notify your organization's PeopleSoft HCM contacts when access has been returned.

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