News and announcements regarding PeopleSoft HCM (Human Capital Management) and PeopleSoft Finance. |
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PeopleSoft Announcements
March 2020 Payroll Distribution Status 3 of 3 – ALL PAYROLL PROCESSING COMPLETE, ENCUMBRANCES UPDATED
All payroll distribution, including encumbrances, is complete for March 2020 payroll. Expense journals and cash journals will post the night before 03/30/2020.  |
PeopleSoft is no longer spinning (10:00 am)
Some users had reported that PeopleSoft was spinning. This issue has been resolved. If you have any questions or are encountering problems, please submit a Service Portal (ServiceNow) Ticket. |
PeopleSoft keeps spinning (9:00 am)
Some users have reported that PeopleSoft keeps spinning. The issue has been reported to the technical team and we will let you know when this is resolved. |
HR Administrator Dashboard last updated 03/20/2020
The HR Administrator Dashboard was last updated Friday, March 20, 2020 and does not contain updated information. This is due to a network issue at our PeopleSoft hosting provider. The issue has been reported to the technical team and is currently being worked. We will let you know when this is resolved. |
PeopleSoft Email links won't work when using Secure Auth remote access
If you are using Secure Auth to access PeopleSoft remotely, email links for things like approvals will not work. You will need to do approvals manually by using the Worklist:
 You can also navigate to the Worklist.
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March 2020 Payroll Distribution Status 2 of 3 – OFFLINE EXTRACTS AVAILABLE
Below shows the progress of the entire payroll distribution process. Offline Districts: Payroll encumbrances and extracts for Offline Districts are available in HCM for March 2020 payroll.  |
SDCOE PeopleSoft Support and Business Services update during the COVID-19 closure from 03/16/20 - 04/03/20
PeopleSoft Support update: We anticipate PeopleSoft Support staff to continue working from home for the remainder of the COVID-19 SDCOE closure period (03/16/20 - 04/03/20) and possibly longer. During the closure period, please use the Service Portal to request assistance at https://service.sdcoe.net. There are no staff onsite to answer the PeopleSoft Support line, 1-800-289-1500. However, callers can leave a voicemail which will create a Service Portal ticket automatically and attach your voicemail to the ticket. All PeopleSoft Support staff now have the capability to work tickets remotely from home. However, we intend to perform the majority of our communication through the Service Portal or email. Bomgar or Zoom sessions can be used to facilitate troubleshooting sessions. Business Services update: SDCOE Business Services has posted updated information on Payroll, Retirement, Commercial Warrants and Financial Accounting Transactions during this timeframe. Please refer to their documentation:
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PeopleSoft is no longer spinning (9:40 am)
Some users had reported that PeopleSoft was spinning. This issue has been resolved. If you have any questions or are encountering problems, please submit a Service Portal (ServiceNow) Ticket. |
PeopleSoft keeps spinning (9:25 am)
Some users have reported that PeopleSoft keeps spinning. They can access the main page but when they try to navigate to a specific page they get the spinning wheel. The issue has been reported to the technical team and we will let you know when this is resolved. |
March 2020 Payroll Distribution Status 1 of 3 – PEDR AVAILABLE
On Thursday, March 19, 2020, we sent an announcement asking you to hold off running PEDR reports until notified. This is a follow-up message. The Payroll expense distribution process is now complete. You can now run PEDR reports. Please wait until the encumbrance calculation has finished before running an extract that includes encumbrances. PeopleSoft Support will notify you when this is ready when Status 3 of 3 is sent.  |
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